Terms & Conditions
Reservations and Payments (Escorted Tours): In order for Seniortours to hold a reservation, a deposit is necessary. Unless otherwise noted, the amount of this deposit is $100 per person. Receipt of this deposit ensures that Seniortours will only hold a reservation on your behalf.
With the exception of medically necessary arrangements, seat assignments and special requests can not be honored until receipt of payment in full. Seat assignments and special requests are honored by the order in which each passenger's full payment is received.
Any person or entity, including a travel agent, with whom you deal other than Seniortours in purchasing this tour acts strictly as your agent in dealing with us. Accordingly, we disclaim liability for payments made to anyone until we receive such payment earmarked for your account and we accept it as such.
Prices: All prices are subject to increase due to any increase in our costs, such as, but not limited to: increases in air, land or sea fares, fuel costs, and currency fluctuations. Unless otherwise noted, all taxes, fuel surcharges, security charges and any other taxes or charges imposed by airlines, airports, cruise lines, government, etc. are not included in the price. Gratuities not specifically mentioned are excluded.
Tour members who have not made air or transportation arrangements via Seniortours, including those arriving early or extending their stay in a cruise port, must arrange their own transportation from airport to hotel and hotel to airport.
Unless otherwise noted, the costs of optional activities, including, but not limited to: car rentals, hotel facility charges, meals not included in tour/cruise packages, shore excursions, theme park tickets, additional transportation including taxi and transfers not included in tour/cruise packages, and any and all other entertainment or leisure activities not included in tour/cruise packages, are your sole responsibility. Seniortours is unable to reimburse passengers for the cost of the above activities.
Seniortours is unable to reimburse passenger(s) for any portion of a tour/cruise package, including but not limited to meals, entertainment, theme park admission, and other activities included as part of a tour/cruise package, if passenger(s) voluntarily opt-out of participation in said activity; missed meals/shows/admissions, etc. are included in this policy due to the cancellation agreements between Seniortours and the appropriate third party providers. No refund will be made for any accommodations or services included in the tour that you do not use. For this reason, optional cancellation insurance is available and recommended.
Errors: In case of a printed typographical error, computer error, or human billing error, we reserve the right to invoice or re-invoice participants with corrected billing.
Ticket Revision/Cancellation Fee: Cruise and air tickets are governed by the cancellation policy(-ies) of the appropriate provider(s). Seniortours is unable to make revisions to these policies. As such, it is your responsibility to familiarize yourself with the appropriate timelines and charges/fees associated with changes and cancellations for cruise and air tickets. In some cases, late changes and/or cancellations are not covered by travel insurance and might result in forfeiture of all or a substantial portion of your payment. Please consult the appropriate documentation for further details. Seniortours is not responsible for any monies lost as a result of passenger noncompliance with the stated cancellation and change policies of third party providers, including insurance providers, even if you purchased your insurance through Seniortours.
Gratuities Not Included: The customary gratuities to your personal tour escort and tour drivers are not included and should be extended on a voluntary, individual basis and not as a group. Customary guidelines for Seniortours' traditional excellent service are $5 per person, per day for tour escort and, when applicable, $5 per person, per day for motorcoach driver.
Substitutions: We reserve the right, at our sole discretion, to substitute carrier, aircraft, charter flight for scheduled flight, cruise line, and to alter the itinerary, substitute portions of the sightseeing, ports of call, entertainment, hosts, entertainers, hotels, restaurants, party and banquet locations, or other accommodations at any time and at our sole discretion. In the event that these types of changes must be made, Seniortours will make every attempt to ensure that substitutions of similar or better quality are made.
Holidays and Changes: During local or national holidays in the US and abroad, certain facilities such as museums, sightseeing tours and shopping may be limited. In such instances, and whenever possible, slight itinerary adjustments are made by Seniortours to minimize inconvenience to tour members. If, however, your enjoyment might be diminished by such minor limitations, please check with the appropriate tourist office before selecting a departure. Holidays, closing days and other circumstances may change the day of the week for scheduled "dining out", sightseeing and other activities.
Travel Documents: United States citizens require a valid passport when travelling to international destinations. Some international destinations have additional visa and/or entry requirements. It is the responsibility of each passenger to determine the specific requirements for their destination. Non-US-citizens have other specific requirements which should be checked immediately.
Baggage & Insurance: Unless otherwise noted, each tour passenger is limited to one large suitcase and one small carry-on bag. Medically necessary equipment and/or paraphenalia do not count against this limit, and, in the case of motorcoach tours, can be carried on and off the coach as needed. Airlines and cruise lines routinely charge extra fees for overweight luggage and additional baggage. It is your responsibility to determine which, if any, of these fees might apply to you. Seniortours is not responsible for the payment of any additional third party fees resulting from your decision to carry additional and/or overweight baggage. There is no weight limit for motorcoach-only tours, unless stated otherwise. Seniortours is unable to take responsibility for lost or damaged luggage.
Hotel Accomodations: Seniortours will endeavor to adhere to accommodations at any hotels specifically listed as part of a tour's description. If a change becomes necessary for any reason, the hotel substituted will be the equivalent or better of those shown. Single rooms - A limited number of single rooms are available at the supplement rate shown for each tour. While single rooms provide privacy, they are often smaller than twin bedrooms and sometimes poorly located, especially in older hotels or hotels not located in the United States. Shared rooms - If you are traveling alone but prefer to share with another, we will try to work out congenial rooming arrangements. If a single room must be assigned due to your roommate's cancelling or incompatibility or for any other reason (even at the last moment or while on tour), we must, of necessity, charge you the tour's single supplement or prorate thereof since the hotels make no allowances. Triple/quad rooms are available on some tours. Seniortours can only guarantee that these rooms consist of two double beds. Often, fire regulations or other local codes prohibit the use of a cot/rollaway bed for 3rd or 4th guests. As such, those passengers who book tours at the lower triple/quad rate should be aware that private beds for all passengers rooming together are not always available. Seniortours is unable to move passengers booked as part of a triple/quad into single or double rooms or into larger rooms to accommodate separate bedding needs. We're happy to inform the hotels of any special requests, such as "king bed", "lower floor", etc., provided we are advised at time of booking. Such requests can not be guaranteed as availability is often limited.
Cancellation and Insurance - Our famous "No Worry" Refund Cancellation Policy (and more): Unless otherwise noted on tour flier(s) and/or confirmation(s), if you must cancel your all motor coach tour for any reason up to 35 days prior to departure, Seniortours will refund 100% of your payments, excluding any nonrefundable charges from hotels or other suppliers noted on tour flier(s) and/or confirmation(s). Cancellations within 35 days of departure are subject to a 100% late cancellation penalty. While Seniortours will seek to secure any reimbursement possible during the late cancellation period, such reimbursements generally represent only a fraction of your payments. On motorcoach tours, unless otherwise noted in tour flier(s) and/or confirmation(s), there is never a penalty for a cancellation more than 35 days prior to departure. In the event any discrepancies exist among printed material with respect to cancellation dates, the date farthest from the tour’s departure date will be the date after which penalties may apply. Supplemental travel insurance is available from Seniortours if requested. This optional cancellation, trip interruption, luggage, and medical insurance is recommended.
As stated above, cancellation refunds for vacations involving airlines or cruises vary, and penalties may be applied by the cruise line, airline, or third-party tour operator(s). Please make sure that you are aware of the cancellation policy of your particular cruise or tour. If you must interrupt your trip, we regret that tour suppliers (hotels, restaurants, transportation companies, etc.) will often withhold all or a substantial portion of payments. Again, while Seniortours will seek to secure any reimbursement possible, such reimbursements generally represent only a fraction of your payments. Seniortours Inc. acts as agent only in providing and arranging all tour services, and assumes no responsibility for injury, damage to luggage, loss, theft, accident or delay due to the act or default of any company or person engaged in transporting its tour patrons or providing other services. Every booking is accepted subject to the conditions imposed by these independent contractors, including the air, cruise line, coach, hotel, restaurant, and other companies, firms, or persons concerned with the tour.
Seniortours reserves the right to cancel or modify any tour upon advance notice, and will return all moneys paid in connection with such cancelled tours. If you elect to take insurance, it is your responsibility to familiarize yourself with the terms and conditions of the insurance coverage you choose, even if you purchase that coverage from Seniortours. Terms and conditions of insurance providers differ from terms and conditions herein. As a general rule, any claim of illness or injury made with insurance providers must be strictly valid and supported by the submission of a detailed medical certificate signed by a board certified physician with the full specificity of law. In case of death, a death certificate with raised seal is typically required.
Refunds: All refunds are conditioned upon your understanding that your acceptance of a refund is on the express condition that you release us from all further liability and you thereby waive all additional rights and remedies under this contract or any applicable state, federal or foreign law.
Arriving Early or Extending Your Stay: If you have arranged with us to arrive early or remain after the termination of your tour, please understand your stay and your airport transfers will be at your sole expense, unless stated otherwise. Check with Seniortours for special discount room rates. Extra nights are based on availability.
Right To Exclude: We reserve the right in our sole discretion, acting in good faith, to decline to accept or to require any individual to withdraw from any tour. This refers to persons who we deem to be abusive of others or whose behavior may disrupt the operation of the tour.
Tour Members Needing Special Assistance: Seniortours makes every attempt to make all our guests comfortable, but we regret that we cannot guarantee to provide individual assistance to a tour member for walking, dining, getting on and off motorcoaches and other transportation vehicles, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion. Remember that Seniortours vacations (excluding, unless otherwise noted, third party providers) are designed with seniors in mind, and as such generally require minimal walking and limited physical activity. If you have a question as to the specific physical requirements of a given tour, please call us in advance to discuss your options.
Smoking: Smoking on the motorcoach is not allowed. However, regular stops are scheduled for those who wish to smoke. Seniortours does not guarantee that smoking rooms will be available at all properties or that any passenger will have the opportunity to purchase and/or replenish their personal supply of tobacco products during their Seniortours vacation.
Responsibility: Seniortours, Inc., its partners and their employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns (collectively "Seniortours"), does not own or operate any entity which provides goods or services for your trip including, for example, lodging facilities, airline, vessel, motorcoach, or other transportation companies, guides or guide services (with the exception of Seniortours escorts), local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors. As a result, Seniortours is not liable for any negligent or willful act or failure to act of any such person or entity or of any third party. Tour members are also subject to the terms and conditions set forth on their airline, rail or cruise line ticket. These conditions are available upon request. You may see the name Seniortours affixed to motor vehicles, on signs around the hotel or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by Seniortours in any way. In addition and without limitation, Seniortours is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time. Also be advised that foreign air-conditioning systems in public places, hotels and motorcoaches are typically not up to U.S. standards. If due to weather, flight schedules or other uncontrollable factors you are required to spend an additional night(s), you will be responsible for your own hotel, transfers and meal costs. Baggage is entirely at owner's risk. The right is reserved to decline to accept or retain any person as a member of these trips at any time. In any such event, Seniortours' sole obligation is to refund for any unused accommodations or other trip features. Passenger certifies not to have any mental, physical or other condition or disability that would create a hazard for himself/herself or other passengers. Seniortours reserves the right to change the itinerary or trip features at any time and for any reason, with or without notice and/or to substitute airlines, hotels of a similar category for those listed, and Seniortours shall not be liable for any such changes made in good faith. From time to time a tour departure may be cancelled for lack of participation. In such a case, the operator's sole responsibility is to provide a refund without any other liability whatsoever. Operator further will have no responsibility for any conjunction tickets, non-refundable or otherwise. By your knowing the above, you can purchase optional, recommended trip insurance and there will be no misunderstanding before, during or after your vacation.
Arbitration Agreement: Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the brochure, to the website, or any other information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in Pennsylvania, in accordance with the commercial rules of the American Arbitration Association then existent. Upon payment of a deposit, tour participant indicates acceptance of the above Terms and Conditions and of the Arbitration Agreement.
Operator - Tour Member Participation Agreement: Further information concerning the conditions of the tours is contained in a confirmation that will be provided to at least one passenger per reservation at the time of tour deposit. Receipt of this confirmation, and any subsequent payment, serves as acknowledgement and acceptance of each tour's terms and conditions and the terms and conditions herein.
Contests and Promotions
From time to time, Seniortours, Inc. may choose to offer certain promotions, games, or contests ("Contest(s)") to its passengers and web site visitors. Full Contest rules will be posted here. Contests begin and end at the discretion of Seniortours management. Where not specifically mentioned herein, Contests are governed by the laws of the United States and the laws of the state(s) in which Contest participants primarily reside.